Shipping policy
Shipping Policy
Last updated: August 17, 2026
Where We Ship
Somnera currently ships to addresses within the United States only. We are not able to accept orders for delivery outside the US at this time.
Shipping Cost
Shipping is free on all orders. The price shown on the product page is the price you pay, plus any applicable sales tax.
Processing Time
Orders are prepared for dispatch within 1-3 business days. You will receive an order confirmation email immediately after checkout, and a second email with tracking as soon as your order ships.
Orders placed on weekends or US public holidays begin processing the next business day.
Delivery Time
Once shipped, orders are typically delivered within 5-15 business days.
Most orders arrive within 2 to 4 weeks.
Business days are Monday to Friday and exclude weekends and public holidays.
These are estimates based on typical transit times, not guarantees. Delivery may take longer during peak retail periods, or where there are carrier delays, customs processing delays, or weather disruption.
Tracking Your Order
A tracking number is emailed to you when your order ships. You can also track your order at any time using the Track Your Order link in our footer.
Tracking information sometimes does not update for several days while a package moves between carriers or clears customs. This is normal and does not mean your order is lost. Tracking usually resumes once the package reaches the domestic carrier.
Duties and Customs
Orders are fulfilled through our manufacturing and distribution partners, some of which are located outside the United States. All import duties and taxes on inbound shipments are paid by Somnera. You will never be asked to pay customs charges, duties, or import fees to receive your order.
Address Accuracy
Please check your shipping address carefully before completing checkout. We are not able to redirect a package once it has shipped.
Orders that are returned to sender or cannot be delivered because an incomplete or incorrect address was provided are not eligible for a refund or free reshipment. If your package is being held at a local post office, contact them directly with your tracking number to arrange collection.
If Your Order Has Not Arrived
If your order has not arrived within 10 business days after the end of the estimated delivery window, email contact@somnerarest.com with your order number. We will investigate with the carrier and, where the order cannot be located, send a replacement or issue a full refund. Full details are in our Refund Policy.
Contact
Email: contact@somnerarest.com
Somnera
13727 SW 152 Street #661
Miami, FL 33177
United States