Shipping Policy

 

Processing Time

Orders are processed within 1–5 business days. You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has been shipped.

Estimated Shipping Times

Orders are fulfilled through our distribution partners. Please allow the following estimated delivery times after your order has been shipped:

•       US & Canada: 7–15 business days

•       UK & Europe: 10–20 business days

•       Australia & New Zealand: 10–20 business days

•       Rest of World: 10–25 business days

These are estimates and not guarantees. Actual delivery times may vary depending on your location and other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email. Please note that tracking updates may be delayed while your package is in transit between facilities. This is normal and does not necessarily indicate a problem with your shipment.

Customs and Duties

International orders may be subject to customs duties, taxes, and import fees, which are determined by your local customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

Shipping times may vary due to high demand, customs processing, carrier delays, or other external factors. We appreciate your patience and understanding. If your order has not arrived within 30 business days of the ship date, please contact us and we will investigate the status of your shipment.

Contact Us

If you have any questions about your shipment, reach out to us at:

Email: contact@somnerarest.com

Phone: +1 (800) 654-2034