Refund policy

Refund Policy

Last updated: August 17, 2026

We want you to be happy with what you ordered. If something isn't right, email us at contact@somnerarest.com with your order number and we'll help.

Before You Order: Intimate Items Are Final Sale Once Opened

For hygiene reasons, the following items cannot be returned or exchanged once opened or used:

  • Somnera Veil Silicone Nipple Covers
  • Somnera Sculpt Adhesive Bra
  • Somnera Cinch Lace-Up Adhesive Bra

This is standard practice for intimate and skin-contact products. If the item is unopened and unused, it can be returned under the terms below.

This does not affect your rights if an item arrives damaged, defective, or is not what you ordered. See "Damaged, Defective, or Incorrect Items" below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect - wrong item, wrong size, wrong color, or missing parts - email contact@somnerarest.com within 14 days of delivery with:

  • Your order number
  • Clear photos showing the issue
  • A photo of the shipping label and packaging

We will review and respond within 2 business days. Where the issue is confirmed, we will send a replacement or issue a full refund.

For orders with a missing item or missing component, we will send the missing part rather than replacing the whole order.

Changed Your Mind or Wrong Size

We understand that fit is difficult to judge online, particularly during pregnancy and postpartum when sizing changes.

For the Somnera Ease Seamless Nursing Bra and Somnera Eclipse Sleep Mask, you may request a refund within 30 days of delivery provided the item is unworn, unwashed, and in its original condition.

Email contact@somnerarest.com with your order number and reason. We will review your request and respond within 2 business days.

If a return is approved, we will provide instructions and confirm the return address and who is responsible for return shipping before you send anything. Do not ship any item back to us without written return instructions from us first. Items sent back without prior instructions cannot be refunded or returned to you.

Original shipping charges, where applicable, are not refunded.

What Is Not Covered

The following are not eligible for refund or replacement:

  • Opened or used intimate items, as described above
  • Gift cards
  • Items marked as final sale on the product page
  • Requests made after the windows stated in this policy
  • Orders that could not be delivered because an incomplete or incorrect address was provided at checkout
  • Minor variation in color, texture, or measurement

On that last point: our product photography is intended to represent each item accurately, but screens display color differently and small manufacturing variation is normal in textiles and molded products. Variation of this kind is not a defect. If what you received differs materially from what was shown, that is a defect and is covered above.

Non-Delivery and Late Orders

Delivery timeframes are set out in our Shipping Policy. If your order has not arrived within 10 business days after the end of the estimated delivery window, email us with your order number. We will investigate with the carrier and, where the order cannot be located, send a replacement or issue a full refund.

Please check your tracking link before contacting us. Tracking often pauses for several days while a package moves between carriers, and this is normal.

Order Cancellations

Orders can be cancelled for a full refund any time before they are shipped, usually within 24 hours of ordering. Email us as soon as possible with your order number. Once an order has shipped it cannot be cancelled, but it may still be eligible under the sections above.

How Refunds Are Issued

Approved refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement after we confirm it. Processing time on your side depends on your bank or card issuer.

We do not charge restocking fees.

Before You Contact Your Bank

If you are unhappy with your order, please email us first at contact@somnerarest.com. We read every message and aim to respond within 2 business days.

Nearly every issue - a late parcel, a fit problem, a damaged item - can be resolved faster by email than through a payment dispute, and we would rather sort it out with you directly.

Contact

Email: contact@somnerarest.com

All refund and return requests must be made by email so that we have a written record of your request and can respond with the correct instructions.

Somnera
13727 SW 152 Street #661
Miami, FL 33177
United States